We will assist you and your leaders to establish and maintain the internal environment in which your employees can become fully involved in achieving your organisational goals

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To demonstrate your leadership, we will assist you with the following:

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• The establishment of a Quality Policy and Quality Objectives which are compatible with the context and strategic direction of your organisation​​

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• Integration of the Quality Management System into your organisation’s business processes

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• Planning for the resources needed for the Quality Management System and that your Quality Management System achieve what it is meant to achieve

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• Prepare your organisation and top management for transition while maintaining the integrity of any existing Quality Management System

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• Create an environment where your workforce will be empowered to realise your objectives

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• Assist with Competence, training and awareness of your workforce to satisfy your objectives

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3. Involvement of people

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The extent to which you as an organisation will achieve your desired objectives will depend on how you will involve your workforce in a manner that will enable them to use their abilities and contribute to your objectives.

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We will assist you get the involvement by:

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• Methods and channels of communication which is crucial for the involvement of people, internal as well as external to the organisation

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• Ensure that communication really takes place regarding the effectiveness of your Quality Management System and to encourage active feedback from internal and external parties to ensure continuing involvement

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• Assist with employee involvement by clarifying roles, responsibilities and what will be expected from them to contribute to your mission, vision and objectives

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4. Process approach

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The process approach includes establishing your organisation's processes to operate as an integrated and complete system

We will assist you with regard to the following:

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• To establish a Quality Management System that integrates your processes and implements measuring activities with your team to ensure that you meet your objectives

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• Define your processes and their interrelated activities and checks to deliver intended outputs

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• Detailed planning and controls can be defined with your team and documented as needed, depending on the context of your organisation

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• Develop the concept of risk-based thinking taking into consideration the PDCA (Plan, Do, Check and Act) cycle and the actual processes

  • Decide how risk will be addressed with your team in establishing the processes to improve process outputs and prevent undesirable results

  • Define the extent of process planning and controls needed (based on the risk)

  • Improve the effectiveness of your Quality Management System on a continual basis

  • Maintain and manage a system that inherently addresses your risk and meets your objectives

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Benefits of a risk-based process approach:

• More important focus on your high-risk processes and their outputs

• Improve understanding, definition and integration of interdependent processes

• Systematic management of planning, implementation checks and improvement of processes and the management system as a whole

• Better use of needed resources and increased accountability

• More consistent achievement of policies and objectives intended results and overall performance

• Process approach can facilitate the implementation of any management system

• Enhanced customer satisfaction by meeting customer needs, requirements and demands

• Enhanced confidence in your organisation

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5. System approach

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Your organisation can sustain success when your processes are managed as one coherent Quality Management System that is no longer abstract but concrete and defined.

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We can assist you to:

• Outline the system through the development of specific processes that are able to ensure that certain goals are achieved

• Organise your Quality Management System to achieve your goals in the most efficient way possible with a clear plan that can be implemented by relevant parties

• Understand the relationship among each one of the processes of your Quality Management System and how they interrelate to form a complete system

• Continuously expand the system through reporting, effective measurement and regular system evaluation

• Evaluate the resources that you will need to implement processes in order to identify pro-actively the possible constraints before the implementation of a process within the system

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• Ensure the effectiveness of your systems implementation by collaborated planning from the start which will assist with compliance to the ISO 9001:2015 standard requirements, continual improvement and a more sustainable business

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Benefits of the system approach:

• Incorporation and configuration of processes that will best ensure return on investment

• Capacity to concentrate efforts on the primary processes

• Providing confidence to relevant parties in regard to the reliability, success and efficiency of the organisation​

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6. Continuous improvement

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We will enable your organisation to maintain current levels of performance and respond to changing conditions.  Identify, create and explore new opportunities when you establish and sustain an ongoing focus on improvement.

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We can assist you to:

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• Drive your objectives to ensure continuous improvement

• Ensure that each improvement has the commitment from your team that you have the necessary resources and that it is prioritised

• That sources for inputs of improvement are identified and analysed

• Clearly define the roles and responsibilities for improvement

• Evidence that your organisation has ensured that improvement objectives are consistent with your overall goal of enhancing customer satisfaction and experience

• Analyse data from process monitoring and evaluate process efficiency to improve process outputs

• Consistency of the way in which your improvement of any process contributes to meeting the overall objectives

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7. Factual approach to decision making

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The ability to make effective and appropriate decisions is essential to ensure customer satisfaction, employee management and overall increased operations within the organisation

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How do we assist?

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• Collaborated effort in data analysis in order for you to make informed decisions

• Provide data and information for decisions that need to be made for corrective actions after a non-conformance as well as preventative actions when a potential non-conformance may arise

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• Take measurements and collect data and facts that are applicable to the specific objective in order to begin the decision-making process.

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• Make sure that the data and facts are correct, reliable and accessible to all parties concerned in the decision-making process.

• Analyse the data and facts using binding procedures and methods to ensure an effective overview of facts.

• Recognise the importance of applicable statistical techniques used within the decision-making process.

• Implement decisions and take appropriate action based on the outcomes of valid analysis balanced with knowledge and insight.

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8. Mutually beneficial supplier relationships

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To nurture your relationships with suppliers and partners can be positive and ensure productive involvement, support and feedback from those entities.

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How can we assist:

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• Supplier evaluation

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Suppliers need to be evaluated on their ability to supply products and services in accordance with your requirements.  The selection criteria will be identified and documented

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• Supplier Re-evaluation

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Re-evaluation normally takes place once a year for existing suppliers, this will help to create a mutually beneficial relationship with your suppliers

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• Outsourcing

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When you should decide to outsource any process that affects product conformity, it needs to be controlled

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• Information requirements

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Reliable, complete and accurate purchasing information needs to be managed, evidence of records to prove approval of products, procedures, processes and equipment, qualifications of people etc. to meet the requirements of the ISO9001:2015 standard

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• Improvement Opportunities

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Show evidence of analysis of data for monitoring the stability and process capability.  The analysis of data provides an opportunity for the prevention of nonconformities and ensures continual improvement

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With a Quality Management System in place, we assist your organisation in achieving your Quality Goals

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• Your management will be provided with data on a continual basis to see progress or lack there off and place them in the best position to take the appropriate actions

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• The organised and structured implementation processes that we follow with your team will ensure that Management Reviews take place to ensure continual improvement of your product or services to exceed your own expectations and those of your customers

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• Proper mechanisms of reviewing goals and performances against your organisation's goals on a planned and scheduled basis will allow you to make informed decisions, take action, identify non-conformities based on the information and data you received from the evaluation

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• Increased productivity results from the initial evaluation and improvement of processes that occur during the implementation process and from improved competency of your workforce

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• Better documentation (if needed) or control processes lead to consistency in performance, less waste, less re-work and saving on resources